Terms and Conditions

Your gift voucher features a unique reference ID code which MUST be quoted at time of booking. If not presented, an alternative method of payment will be required.
Gift vouchers are only redeemable after 72 hours of purchase. Advance bookings are necessary.
Cancellation of a booking with less than 48 hours’ notice (7 Days for spa breaks) will render the voucher null & void.
All experiences are subject to availability. Gift vouchers are for single redemption, any balance cannot be transferred to a future visit, cannot be used to purchase an alternative voucher and no change will be given.
Original vouchers MUST be presented on arrival. Copies will not be accepted.
Gifts have specific validity dates, which may exclude Christmas, bank holidays and hotel events such as Mother’s Day etc.
Vouchers must be used by persons over 18 years of age only.
Terms & Conditions are subject to change.
Voucher extensions (for a maximum of 3 months from the original expiration date), can be actioned with the purchase of a voucher extension, to do this please call 01727 864477.
Management reserve the right to refuse or cancel a voucher or booking at any time.

Gift Voucher