Your Questions Answered
Below you’ll find answers to the questions we get asked the most about the hotel and our services.
How many bedrooms/suites do you have?
128 in total. 16 of which are mews suites.
Do you have free wifi throughout the hotel?
What time can I check in?
What time is check out?
Do you offer express check-out?
Yes. So that you can check all charges are correct, we will send an invoice to your room on your last night. Fill in the express check out form and leave with your card in an envelope in the express check out box located in Reception.
My flight arrives late in the evening; will it be possible to check in late?
Yes. Staff are on duty 24 hours a day.
Can I check in earlier than 11am?
This may be possible, you will need to book this the day before you stay. If this is not possible, you are welcome to leave your luggage in our luggage store prior to check in.
Is late check out available?
Late checkout is available at extra cost, please check at booking stage. The following charges may apply: 50% of the price of the room before 6.00pm ; the full price of the room after 6.00pm.
Why do I need to enter my credit card number to reserve a room?
All reservations must be guaranteed to a valid credit card. Your credit card is not charged at reservation (unless pre-payment is a stated requirement for the rate). Your credit card will only be charged in the event that you do not cancel your reservation within the cancellation time.
Will my credit card be charged if I fail to show up or do not cancel my reservation?
Yes, your credit card will be charged the full amount.
Is the hotel family run?
Yes. The owner and his two sons.
What is the maximum of Adults/Children that can be accommodated in one room?
Maximum of three Adults or Two Adults and One Child or One Adult and Two Children.
Is Sopwell House on social media?
Yes we have Facebook, Twitter, Instagram and Pinterest accounts.
Are you Pet friendly?
We do not accommodate pets – only guide dogs allowed.
Do you offer Baby sitting facilities?
We do not have an in-house Babysitting facility however this can be arranged through a certified agency.
Do you offer disabled facilities?
Yes we do – please contact our reservations department for further details and to discuss your specific requirements.
Are you child friendly?
We do accommodate children of all ages however there are access restrictions in our Spa Leisure facilities.
Can I pay over the phone for someone’s stay, meal or additional inclusions such as Champagne, Spa Treatments etc.?
We do not accept payment over the phone, via third party authorisation and also not via Bank transfers, we only facilitate payments upon arrival with chip and pin or alternative via voucher purchases.
Do I need a credit/debit card to make a Hotel booking?
All major credit/debit card are accepted, including American Express.
Do you take cash?
We do not allow any cash payment for accommodation payment however do offer this facilities within our outlets.
Can I pay with a cheque?
This facility is not available at Sopwell House.
Can I pay via Bank transfer?
This facility is not available at Sopwell House.
What is your cancellation policy?
48 hours prior to the date of arrival.
Do children stay free of charge?
0-3 years £15.00, per child including a baby cot.
4-12 years £40.00, per child including an extra bed upon request.
Can I smoke in the hotel? No. The Arch London is strictly a no smoking hotel.
How do I make a complaint? You can either contact us on +44 (0) 1727 864477 or email us on email@example.com
Is my personal information safe and secure?
Location & Travel
Where is St Albans?
St Albans is a roman city in Hertfordshire, 20 miles north of London.
Do you offer free parking?
How many car parking spaces do you have?
DIRECTIONS TO THE HOTEL
Signage to your Property is not ideal?
Directions to the Hotel can also be provided by our reservations department.
St Albans is close to the M1 (J6), M25 (J21a) and the start of the M10 (J1).
Is there a local Bus service?
The nearest bus stop is approximately 10 minutes walk from the Hotel.
Do you offer Taxi arrangements?
Yes we do. There is an additional charge for this service and can be booked directly with reservations.
Are you near public transport?
By rail – St Albans has two stations: St Albans City is on the Brighton to Bedford line served by First Capital Connect. St Albans Abbey has a local service to Watford Junction and connecting destinations run by London Midland.
By bus – services run to, from and around St Albans: Arriva operates the 300 and 301 (Stevenage-Hemel), 321 (Watford-Luton Airport) and Green Line (Harlow-Heathrow)
Metroline perates Route 84 (Potters Bar-New Barnet)
Uno operates the 601 (Hatfield-Welwyn), 602 (Watford-Hatfield) and 655 (Borehamwood-Hatfield)
What are your nearest Airports?
Distance To / From the Hotel
Heathrow Airport – 15 miles / 24 km
Distances To / From the Hotel
Heathrow Airport – 39 miles / 63 km
Distances To / From the Hotel
Heathrow Airport – 26 miles / 42 km
How far are you from London?
25 miles / 40 km from St Albans to Central London
Do you rent Cycles?
We do not offer this facility onsite however St Albans do offer offsite Cycle Hire http://www.st-albanscycles.co.uk/home.html
Do you offer Clay Pigeon Shooting?
We do not offer this facility onsite however St Albans do offer this locally http://www.claypigeonshootinguk.co.uk/clay-shooting/hertfordshire/st-albans
Do you have a Helipad?
No however special arrangements can be made upon request.
What is there to do locally/events going on locally in St Albans?
See Local Attractions
Is St Albans walking distance from the Hotel?
Yes, approximately 20 minutes’ walk however we do strongly suggest to use Taxi services instead.
Do you have a Golf Course?
No – Sopwell House does not have a Golf course onsite however we have special offers with the Verulam Gold Club next door. http://www.verulamgolf.co.uk/
Do you have any Cinema’s close by?
There is the Odyssey in St Albans and Odeon in Hatfield.
Do you offer Horse Riding facilities?
We do not offer this facility onsite however St Albans do offer Horse Riding in the local area.
Are there hairdryers in the rooms?
Is there an iron and ironing board in the room?
Do you have sky?
Yes including the Sky sports package.
Do you have mini bars and fridges in the room?
We do only offer mini bars and fridges within our Mews Suites (specific Suites only) and not the main Hotel bedrooms. Fridges are available upon request in the main Hotel bedrooms.
What amenities do you have in the bedrooms?
The room is also equipped with all the facilities you would expect including:
- Air conditioning.
- Flat screen TV with a selection of national and international TV channels, Sky Sports and BT Sports.
- Complimentary WIFI.
- Coffee & Tea making facilities.
- Ample desk space.
- In room safety deposit boxes.
- Iron & ironing board and hair dryer.
Do you offer a same day dry cleaning service?
Yes, provided your dry cleaning is at Reception by 8.15am.
Food & Drink
Do you offer a gluten intolerant afternoon tea menu?
Yes – see our list of menus
Can I just come to Sopwell for a drink/coffee?
What type of cuisine do you serve?
Brasserie: Classic and simple dishes served alongside specials inspired by global cuisines.
Restaurant: Modern British cuisine featuring simple and unpretentious dishes that changes seasonally using locally-sourced ingredients.
Do you offer room service?
Yes. Room service is available from 10.00am to 11.00pm.
Do you offer 24hour Room Service?
Yes we do however we offer a limited Room Service Menu from 11:00pm to 6:30am.
Can I make a dinner reservation on the day?
Yes, you can do the reservation at any time but is subject to availability. We recommend to make your bookings in advance to avoid disappointment.
Do you accommodate Dietary/Allergen requirements?
Dietary Requirements: Our customer’s safety and dining experience is of paramount importance to us and we will endeavour to accommodate all customer dietary and allergen specific requests. To ensure these special requests are treated with diligence there is a minimum requirement of 48 hours’ notice for all allergen, ingredient intolerances and any other special requests, however, please note that due to the nature of our business and offering we cannot guarantee 100% allergen or intolerant free recipes / dishes.
What is included in the Afternoon Tea?
Traditional Afternoon Tea
Our Traditional Afternoon Tea features a selection of sandwiches, freshly baked scones served with Devonshire clotted cream and Strawberry preserve. A variety of afternoon tea pastries and your choice of luxury Twining’s tea or coffee are also included.
Champagne Afternoon Tea
Our Champagne Afternoon Tea includes our entire Traditional Tea offering with the inclusion of a glass of our House Champagne. See the menu.
All our Afternoon Teas are served on the traditional tiered stand within either in our Cocktail Lounge, The Restaurant or Conservatory Bar. Please note that all spa guests in robes must have their Afternoon Tea in our Conservatory Bar.
Do you serve Halal food?
Only our Chicken is Halal, no other food available is Halal, however special arrangements can be made if Halal food is brought in, a supplement charge may apply.
Do you serve Kosher food?
No, however special arrangements can be made if Kosher food is brought in, a supplement charge may apply.
What are you opening and closing times of the Spa and Gym?
Spa Opening Times
Monday – Friday: 6.30am – 10.00pm.
Saturday & Sunday: 7.00am – 9.00pm.
Spa Treatment Times
10.00am – 8.00pm.
Sunday & Bank Holidays: 8.00am – 9.00pm.
Can you use the Spa Leisure facilities prior to check-in time and after check-out time?
No, you can only access the Spa Leisure facilities from 3:00pm on the day you check-in and up to 11:00am on the day of your departure.
Are children allowed in the swimming pool?
Yes between the hours of 8.00am and 10.00am. Children may also use the swimming pool at Easter and Christmas from 4.00pm to 6.00pm.
Are children welcome into the spa?
The Spa is mainly used by adults for relaxing breaks. However, children are allowed to use the swimming pool from 8.00am to 10.00am. Christmas and Easter have additional splash times also in the afternoon from 4.00pm to 6.00pm.
Do you offer spa treatments and spa days to under 18 years of age?
No – adolescents under 18 must be accommodated by a paying Adult and can only have specific listed treatments.
Do you offer Gym Membership?
Choose from a range of membership tariffs. Membership starts from £59 per month.
See our membership page.
What is the cost for the Gym membership?
If you are interested in becoming a member, please contact our Membership Advisor on 01727 750423 or email firstname.lastname@example.org
Why choose Sopwell House instead of a venue in Central London?
We have great transport links and our surrounded by 12 acres of Hertfordshire countryside.
How many event rooms do you have?
We have 19 flexible function suites.
Can I exclusively hire the hotel?
An enquiry would need to be made and it would be looked at case by case.
Do you allow outdoor Weddings?
Can you accommodate Asian or Kosher Weddings?
Do you permit external caterers for events?
Do you allow fireworks?
Yes (terms and conditions apply.)
Do you permit me to bring my own suppliers for events?
Yes (terms and conditions apply.)
Can I reserve a space in your Bar for a meeting?
We would strongly recommend that you contact our Conference and Events Team for a more private environment however if your meeting is small and informal over a cup of coffee you are more than welcome in our Cocktail Lounge. Note that this cannot be pre-booked and is on a first come first serve basis.